FAQs

 

 

Q. What are HyperXchange Refurbished Mobile Phones?

Refurbished handsets are the cost-effective phones which carry a 12 months HyperXchange warranty. These are phones which undergo a 100% quality inspection process, and refurbishment, these phones function, perfectly like a new phone. The advantage of buying a refurbished mobile is that you are upgrading to a mobile phone that’s as good as new at a huge discounted price.


Q. Why Should I buy a Refurbished Handset over a New Phone? Buying a Refurbished Handset at HyperXchange comes with great benefits like:

a. Branded Phones at Unbelievable Prices

b. Quality testing, covering Power Check, Display Check, Speakers’ Functionality Tests, Touchscreen Sensitivity, Connector Points, Camera and Physical Condition Check.

c. Perfect Working Condition

d. Professionally Restored to Original Factory Settings & Sanitized


Q. Things to know before buying a Refurbished Mobile Phone.

Each Refurbished Mobile Phone goes through a 100% Quality Inspection Process and Refurbishment. During this, we ensure that it is functioning properly and is restored to its original factory settings. Only after passing our quality checks, it is available on our website and retail stores with 12 month HyperXchange warranty.


Q. What is the return policy for the Refurbished Phones?

Standard HyperXchange Return Policy is applicable on all the refurbished mobile phones.


Q. How can I be assured about the quality of Refurbished handsets?

Refurbished Mobiles are thoroughly tested for any internal and external quality defects; the phones are in perfect workable condition.


Q. Are phones on hyperXchange covered under warranty?

HyperXchange provides 1 year seller warranty on phones. We don’t provide warranty on physical or water damage.


Q. What are the modes of payment available? Is EMI option available?

Payments can be made via Debit/Credit Card, Net Banking, and COD. EMI option is available only with Credit Cards.


Q. If I paid Cash on Delivery, how will I get my refund?

Refund will be provided in the form of NEFT or Demand Draft.


Q. How can I track my order?

For information on your orders, you may call us on +91-6290325578 for instant update of your delivery.


Q. I want to make a claim under the warranty. How do I do this?

If your device is facing any problem, it will be exchanged. To arrange for this, make a warranty claim by contacting hyperXchange Customer Service. Details of the return and exchange procedures will be sent to you.


Q. Are refurbished phones unlocked?

Yes, all refurbished phones sold by hyperXchange are factory unlocked.


Q. Are the mobile phones sold with accessories?

Yes, all our products are delivered with charger, accessories and a SIM ejector tool.


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