116/27/1 Bose pukur,Rajdanga,Purba para700107KolkataIN
116/27/1 Bose pukur,Rajdanga,Purba paraKolkata, IN
+916290331845https://www.hyperxchange.com/s/62132e74ddbffd0fd3f59e5c/64e86e4e03c2f187482e1380/hyperxchange-in-black-480x480.png"[email protected]
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Privacy Policy

Privacy Policy

Your use of this Website constitutes your agreement to be subjected to the following Privacy Policy, which shall, together with our Terms of Use, Payments, Refunds & Cancellations Policy and Disclaimer contained in this Website, govern the relationship between Nuboxed and you in relation to the Website. 

We view protection of your privacy as a very important principle. We understand clearly that you and your Personally Identifiable Information (PII”) is one of our most important assets. We store and process your information, including PII and any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with the said Act and Rules thereunder. 

If you disagree with any part of this Privacy Policy, or to your information being transferred or used in this way please do not use the Website. 

Terms capitalized herein but not defined shall have the same meaning as given in the Terms of Use, Payments, Refunds & Cancellations Policy and Disclaimer contained in this Website. 

Nothing contained herein shall be construed to contradict or override anything contained in the Terms of Use, Payments, Refunds & Cancellations Policy and Disclaimer contained in this Website. In case there is a contradiction, the interpretation of Nuboxed shall be final and binding. 

hyperXchange is a trademarked brand owned by Yibeal Tradex Private Limited. 

Security & Protection of PII 

  1. hyperXchange understands and values the right to privacy of its users. We therefore are committed, and put in our best efforts, to protect the data and privacy of anyone who uses the Website and any information that an user may provide while using the Website, including but not limited to names, addresses, locations, user names, passwords, transaction records, e-mail addresses, IP addresses, phone numbers and credit / debit card numbers. It is hereby clarified that Nuboxed does not store your internet banking / credit / debit card account number or password or any other password, except the password generated by you for accessing your account on the Website. 
  2. hyperXchange takes reasonable steps to secure your personally identifiable information (‘PII’) against any unauthorized access or disclosure and to prevent loss, misuse or modification of your personal information. However, no security or encryption method can be guaranteed to protect information from hackers or human error, and we shall not be liable for any loss of data resulting from any unauthorized person/s illegally gaining entry into our Website / data logs / etc. 
  3. We and our affiliates shall not disclose your PII to third parties for their marketing and advertising purposes without your explicit consent. We and our affiliates shall ensure not to sell, rent, trade or otherwise knowingly share or provide your PII to any third party except insofar as legally obliged to do so. We and our affiliates may be required to share / sell some or all of your PII with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or a re-organization, amalgamation or restructuring of business takes place. Should such a transaction occur, the receiving business entity (or the new combined entity) shall be required to follow this Privacy Policy with respect to your PII. 
  4. Transactions on the Website are secure and protected. Any information entered by you while transacting on the Website is encrypted to protect you against unintentional disclosure to third parties. Your internet banking account numbers, credit and debit card information and / or passwords are not received, stored by or retained by Nuboxed in any manner. This information is supplied by you directly to the relevant payment gateway service provider, which is authorized to handle the information provided, and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with. 

However, hyperXchange reminds you that it is also your responsibility to safeguard and prevent unauthorized access of your information and password that you use to access our Services. You agree not to disclose your password to any third party and you are responsible for any activity using your account, whether or not you authorized that activity. Please notify hyperXchange immediately at [email protected] of any unauthorized use of your account.  

Use of Cookies 

  1. ‘Cookie’ is a small piece of information stored by a web server on a web browser so it can later be traced back from that particular browser. Cookies are useful for enabling the browser to remember information specific to a given user, including but not limited to a user’s login identification, password, etc. 
  2. The Website uses Cookies on certain pages of the Website to help analyse web page flow, measure promotional effectiveness and promote trust and safety. Certain features of the Website may be available exclusively through the use of Cookies. The Website places both permanent and temporary Cookies in your computer's hard drive and web browser, and your  continued use of the Website signifies your express consent to use of the same by hyperXchange. While you are free to decline the Website’s Cookies if your browser so permits, you may consequently be unable to use the features on the Website that are available exclusively through the use of Cookies. 

You might also encounter Cookies or other similar devices on certain pages of the Website that are placed by third parties. You hereby expressly agree and acknowledge that hyperXchange does not control the use of such Cookies / other devices by third parties, and that hyperXchange is in no way responsible for the same, and that you yourself assume any and all risks in this regard. 

 Collection and Permitted Use of PII 

  1. You expressly agree and acknowledge that hyperXchange, through use of Cookies or other similar devices, collects and stores your PII, which is provided by you from time to time on our Website, including but not limited to the your user name, passwords, e-mail addresses, names, postal addresses, age, date of birth, sex, nationality, browsing history, etc., as well as any other information uploaded / published by you on our Website. This is to bring to your knowledge that this information may be used by hyperXchange to provide better services and features for your benefit, and also to customize and improve the Website to make it safer and user friendly. The aforementioned PII of yours may be used for the following (non-exclusive) reasons: 
      • Internal record keeping 
      • Fulfilling orders and requests for products, services or information 
      • Tracking and confirming online queries / requests / orders 
      • Delivering products / services as per your requests 
      • Conducting market research and analysis 
      • Processing and/or following payments, if any 
      • Identifying you on our Website and offering to provide customized assistance to you based on your interactions with us. 
  2. We further bring to your knowledge that hyperXchange may automatically track certain information about you based on your IP address and your behaviour on the Website and you hereby expressly consent to the same. It is our duty to make you aware that this information is used to do internal research on user demographics, interests and behaviour, to enable us to better understand and cater to the interests of our users. You are expressly informed that such information may include the URL that you visited prior to accessing our Website, the URL which you subsequently visit (whether or not these URLs form a part of the Website), your computer hardware and software & web browser information, IP address, etc. 
  3. If you choose to purchase products / services from our Website, then that shall be construed as your express consent to allowing us to collect information about your buying behaviour, trends, PII and billing information and to retain the same with us. 
  4. If you choose to post messages / reviews / feedback anywhere on the Website, particularly our testimonial board or other message areas, etc., then any and all such information provided / uploaded will be collected and stored by us indefinitely, and such retained information may be used to resolve disputes, provide customer support, troubleshoot problems, etc., and such information, if requested, may be provided to judicial or governmental authorities of requisite jurisdiction, or otherwise used by us as permitted by applicable laws. 
  5. hyperXchange further brings to your notice that any and all information collected by us pertaining to you, whether or not directly provided by you to us, including but not limited to personal correspondence such as e-mails, letters, feedback from other users or third parties regarding your activities or postings on the Website, etc., may be collected and complied by the us into a file / folder specifically created for / allotted to you, and you hereby expressly consent to the same. 

hyperXchange informs you that while you can browse our Website without being a registered user, transacting on the Website requires you to provide valid PII to us for the purpose of registration. We further inform you that the contact information provided to us may be used to send you offers, promotions and you hereby expressly consent to receiving the same. 

 Permitted Disclosures of PII 

  1. hyperXchange shall be at liberty to share your PII with other corporate entities and affiliates to the extent necessary to help detect and prevent identity theft, fraud and other potentially illegal acts, correlate related or multiple accounts to prevent abuse of the Website’s services and to facilitate joint or co-branded services, where such services are provided by more than one corporate entity. 
  2. hyperXchange shall also be at liberty to disclose PII if required to do so by the law or if we in good faith believe that such disclosure is reasonably necessary to respond to subpoenas, court orders or other legal processes. We may also disclose your PII to law enforcement offices, third party rights owners or other third parties if we believe that such disclosure is reasonably necessary to enforce the Terms of Use and Payments, Refunds & Forfeitures Policies, respond to claims that an advertisement, posting or other content violates the rights of a third party or protect the rights, property or personal safety of its users, or the general public. 
  3. Information about our customers / users, including PII, may also be disclosed as part of any merger, acquisition, amalgamation, reorganisation or restructuring of business, debt financing, sale of company assets, as well as in the event of insolvency, bankruptcy or receivership in which PII could be transferred to third parties as one of our business assets. In such an event, we will attempt to notify you before your PII is transferred, but you may not have the right to opt out of any such transfer. In any case, the receiving business entity (or the new combined entity) shall be held to the same level of care with your PII as given in this Privacy Policy. 

hyperXchange may also share your PII with its other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may also disclose PII to third parties, as may be required for us to provide you access to our Website, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Website. 

Collection & Use of PII by Third Parties 

  1. hyperXchange may also use third party advertisements on the Website to support our Website. Some of these advertisers may use technology such as Cookies and web beacons when they advertise on our Website, which will also send these advertisers (such as Google through the Google Adwords program) information including your IP address, your ISP, the browser you used to visit the Website, etc. 
  2. You can chose to disable or selectively turn off our Cookies or third-party Cookies in your browser settings, or by managing preferences in any internet security programs. However, this can affect how you are able to interact with our Website as well as other websites. This could include the inability to login to services or programs, such as logging into forums or accounts. 

The Website may, occasionally, contain links to other websites of interest. However, once you have used these links to leave our Website, you should note that hyperXchange does not exercise any control over these websites, which may collect PII about you independently. hyperXchange shall, therefore, not be responsible in any manner for the protection and privacy practices or the content of those linked websites and also for any information provided by you whilst visiting such websites, as such websites are not governed by this Privacy Policy. 

By using our Website and/or by providing information to us through the Website, you consent to the collection and use of the information disclosed by the you on the Website in accordance with this Privacy Policy, including but not limited to your consent to hyperXchange to share / divulge your information, as per the terms contained hereinabove.

Payment Policy

These Terms of Use of the website located at the URL www.hyperXchange.com and mobile application under the name hyperXchange and style “hyperXchange” (the Website”) is between Yibeal Tradex Private Limited (Company”) and the guest users or registered users of the Website (You” or Your” or User”). These Terms of Use available at https://www.hyperXchange.com/terms-of-use, the Terms of Sale available at https://www.hyperXchange.com/terms-of-sale, the Privacy Policy available at https://www.hyperXchange.com/privacy-policy, the other policies of the Website available at https://www.hyperXchange.com/shipping-policy and https://www.hyperXchange.com/return.com together with all other notices, disclaimers, guidelines appearing on the Website from time to time (collectively, Agreement(s)”) constitute the agreement upon which You are allowed/permitted to access and use the Website, purchase the products so offered (Products”) and/or avail of the services so offered as also such other services as are incidental and ancillary thereto as specified on the Website (Services”).  

The Company will make certain sections of the Services available to You through the Website only if You have provided the Company certain required user information and created an account (Account”). 

You shall be responsible for maintaining the confidentiality and security of the Account and the Account information, and You are and shall remain fully responsible for all activities that occur under and/or in Your Account. You agree to: (a) immediately notify the Company of any unauthorized use of Your Account and/or Your Account information and/or of any other breach of security, and (b) ensure that You exit from Your Account at the end of each session. The Company cannot, will not and shall not be liable for any loss or damage arising from Your failure to comply with this section. You shall be liable for all losses, damages etc. suffered/incurred by and/or claims, demands etc. made on the Company and/or any other user of and/or visitor to/of the Website due to authorized or unauthorized use of Your Account as a result of Your failure in inter alia keeping Your Account and/or Your Account information secure and confidential. 

You shall ensure that the Account information provided by You in the registration form on the Website is complete, accurate and up-to-date. The use of another user’s Account and/or Account information for purchasing the Products and/or availing the Services is expressly prohibited. 

If You provide any information which is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete) and/or the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Company has the right to suspend or terminate Your Account without any notice to You, and further refuse any and all current or future use of the Website / Services (or any portion thereof). 

All payments made against the Products/Services shall compulsorily be made by You in Indian Rupees acceptable in the Republic of India. The Company does not and will not accept any other form of currency with respect to and/or to facilitate any transaction. Before shipping Your order to You, the Company may request You to provide supporting documents (including but not limited to Indian Government issued ID and address proof) to establish the ownership of the payment instrument used by You for Your purchase. This is done in the interest of providing a safe online shopping environment to the users of the Company. 

The Company may from time to time contract with third party payment service providers including banks to open nodal bank account(s) under applicable Indian laws, to facilitate payment. These third party payment service providers may include third party banking or credit card payment gateways, payment aggregators, pre-paid instruments, cash on delivery or demand draft/pay order on delivery service providers, mobile payment service providers or through any facility as may be authorized by the Reserve Bank of India for collection, refund and remittance, as the case may be, for payment or supporting the same in any manner. Currently, payments can be remitted by You through internet banking, IMPS, debit cards/credit cards (Visa, MasterCard and American Express) via RazorPay and Paytm Wallet only.  

The Company may have existing arrangements with its bank(s), regarding limits on the amounts You can pay in the course of a single transaction. The Company shall be under no liability whatsoever in respect of any loss or damage, arising directly or indirectly out of the decline of authorization for any transaction on account of Your having exceeded the preset limit mutually agreed by the Company with its bank(s) from time to time.  

You agree to provide correct, accurate and current financial information, such as credit/debit card details to the approved payment gateway or pre-paid payment instrument account details or net banking or UPI account details for purchasing the Products and/or availing the Services on the Website and you shall be liable to keep updating the same. You shall not use the credit/debit card or pre-paid payment instrument or net banking details or UPI ID which is not lawfully owned by You, i.e. in any transaction, You must use Your own credit/debit card or pre-paid instrument account or net banking account or UPI ID. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order or in accordance with the terms of the Privacy Policy of the Company. You will be solely responsible for the security and confidentiality of Your credit/debit card details or pre-paid instrument account or net banking details or UPI ID. The Company expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit/ debit card or pre-paid instrument account or net banking details or UPI ID. 

The Company will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on You and the onus to ‘prove it otherwise’ shall be exclusively on You.   

While availing any of the payment method(s) offered by the Company, the Company is not and shall not be responsible or take any liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to You out of the decline inter alia due to: 

lack of authorization for any transaction(s); or 

exceeding the preset limit mutually agreed by and between You and Your bank(s); or 

any payment issues arising out of the transaction; or 

decline of transaction for any other reason(s).  

The Company reserves the right to amend and modify the terms of the fees, payment and billing without any prior intimation to You at the sole discretion of the Company. The Company maintains a standard payment method and You agree to accept it at the time of making the payment. Furthermore, You represent and warrant that You are authorized to use the designated payment method and authorize the Company (or the third-party payment processor of the Company) to charge your payment method for the total amount of your purchase/transaction (including any applicable taxes and other charges). Your order/Service may be suspended or cancelled if the payment method is either not verified, or is invalid. In the event of any dispute pertaining to the payments made by You, the Company shall not be liable for any such dispute the Company and shall endeavor to pass it to the payment gateway provider for resolution. 

Further, while the Company does not store credit/debit card numbers, CVV/ security code, pin for 3D Secure and expiry date on any of its servers and only collects it in a session while making a transaction, the said information may however be stored by risk management/fraud management systems of banks/payment gateways with authority to do so.  

For making payments for buying the Products and/or availing the Services on the Website, in addition to the Agreement(s), the terms and conditions of Your bank, applicable financial institution and/or card issuing association may also be applicable to/on You provided that in the event of any conflict/inconsistency between the terms and conditions of and/or stipulated in the Agreement(s) and those stipulated by Your bank, applicable financial institution and/or card issuing association, the terms and conditions recorded in the Agreement(s) shall prevail. Your bank, financial institution or card issuing association may decline or prevent You from making electronic payments for buying the Products and/or availing the Services on the Website, and the Company does not control the same and thus shall not be liable for the same. 

The Company reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by the Company as per certain criteria. An order can be classified by the Company as ‘Bulk Order’ if it meets certain criteria adopted by the Company for the purpose of identifying ‘Bulk Order’ at its sole and absolute discretion, including but not limited to: 

Multiple orders placed for the same Product including but not limited to at the same address; 

Bulk quantity of the same Product ordered; 

Invalid address given in the order details; or 

Any malpractice used to place the order. 

Any rewards or benefits provided by the Company and used by You for placing the ‘Bulk Order’ will not be refunded. 

Additionally, the Company reserves the right to impose limits on the number of transactions or transaction price which the Company may receive from an individual valid credit/debit/cash card/valid bank account and/or such other infrastructure and/or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India and being used by/acceptable to the Company to provide enabling support facility for collection and remittance of payment or by an individual User during any time period, and the Company reserves the right to refuse to process transactions exceeding such limit. 

The Company further reserves the right to refuse to process transactions by Users with a prior history of questionable charges including without limitation breach of the Agreement(s) or breach/violation of any law or breach of any policy. 

The Company may implement and carry out such checks as it deems fit before approving any transaction including cash on delivery transactions for security or other reasons at the discretion of the Company, but which shall not in any event discharge or absolve the User from/of all liability, responsibility etc. in respect of the subject transaction, which shall at all times vest and continue to vest in and with the User. As a result of such checks if the Company is not satisfied with the creditability of the User or genuineness of the transaction or other reasons at its sole discretion, the Company shall have the right to reject such transaction without being obliged to assign any reason for the same. For avoidance of doubt, it is hereby clarified that the ‘Cash on Delivery’ feature for payment, may be disabled for certain Account Users, at the sole discretion of the Company. 

The Company will process the transaction/order placed by You only after satisfactory receipt by the Company of the payment in lieu thereof. 

The Company may delay notifying the payment confirmation and/or the delivery of the Product/Services, if the Company deems anything to be suspicious. In addition, the Company may disclose the Account information and/or remit the transaction price to law enforcement officials (instead of refunding the same to the User) at the request of law enforcement officials or in the event the Company has reason to believe that the User may be engaged in any form of illegal activity. 

The User acknowledges that the Company will not be liable for any damages, interests or claims etc. resulting from not processing a transaction or any delay in processing a Transaction including that which is beyond the control of the Company. 

As required by applicable law, if the User makes a purchase of an amount equal to or above INR 2,00,000.00, then within 4 days of making the purchase, the User shall be obliged to and shall email a scanned true self attested copy of his/her PAN card to the designated email address of the Company, presently being [[email protected]], failing which, the purchase made by the User will be cancelled. The requirement to submit the PAN card arises only once, and if the same has been submitted once by the User, it need not be submitted again. The order of the User shall stand cancelled if there is any discrepancy between the name of the User and the name on the PAN Card. 

You agree and unconditionally undertake to comply with all the applicable laws including without limitation, applicable commercial laws, the rules, notifications, guidelines, circulars etc. issued from time to time by the Reserve Bank of India, the Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made thereunder, Income Tax Act, 1961 and the rules made thereunder, each as modified/amended/re-enacted from time to time. The User shall be solely responsible for understanding and complying with any and all applicable laws relevant to the User and the business of the User, and any liability, whether pecuniary or otherwise, arising from any non-compliance of such applicable laws shall at the sole cost and risk of such User. 

If the Company has any suspicion or knowledge that any User is involved in any activity that is intended to provide information that is false or not genuine or incomplete or misleading, the Company may also, while reserving its rights to initiate civil and/or criminal proceedings against the User, at its sole discretion, suspend, block, restrict, cancel the Account of the User and/or disqualify the User and any related Users. A User who has been blocked for any suspicious or fraudulent activity on the Company will not be allowed to purchase/return/replace the Products and/or avail of any Services. The Company reserves the right to initiate civil and/or criminal proceedings against a User who files an invalid and/or false claim. 

The Company reserves the right not to issue a tax invoice or not to issue a credit note against an already issued tax invoice to cancel the transaction, if any fraudulent activity is identified.

The Company shall not be liable for any loss occurring, including negligence arising from the failure of the User to adequately integrate or activate the Account, any fraudulent transactions processed through the User’s payment gateway account, or disruptions experienced in the transactions including DDOS attacks, software virus, Trojans, worms, bombs or any other unscrupulous means or the limitation of any hardware used to process the payment request. Furthermore, the User acknowledge that such transactions are network-based services, which are often subject to outrages, interruptions and delays, and the Company does not assume any liability in respect thereof.  

The Company makes no representation of any kind, express or implied, as to the operation of the payment gateway. The User expressly agrees that his/ her use of the aforesaid online payment service is entirely at the sole and exclusive risk and responsibility of the User. 

The Company shall not be and hence shall not be held liable in any cases of identity theft. 

There may be certain orders that the Company is unable to process including without limitation on account of non-availability of the Website service, force majeure, credit limitations, suspected fraud, limitations on quantities available for purchase, inaccuracies or errors in the Products or pricing information amongst others, and the Company disclaims any and all responsibility in respect of/arising therefrom, whether directly or indirectly.

The Company reserves the right to refuse or cancel any order for any reason and/or without assigning any reason at its sole discretion and without any liability, which shall bind the User, who shall not be entitled to contend or claim to the contrary. 

The Company may also ask for additional verifications or information before accepting any order. If any order is cancelled after Your credit card has been charged, the said amount will be added to the Cash Refund” section of Your Account. You agree and confirm not to dispute the decision made by the Company, and shall be bound by such decision without any dissent and demur. 

In case of fraudulent use of the Website, The Company reserves the right to recover the cost of goods, collection charges and lawyers fees amongst others from You as also the person(s) concerned jointly and severally. The Company reserves the right to initiate legal proceedings against You and/or such person(s) for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these Terms and Conditions and/or the Agreement(s). 

You agree that You are solely responsible to the Company and/or to any third party for any breach of Your obligations under these Terms of Use and/or the other Agreement(s) and for the consequences (including any loss or damage which the Company and/or its affiliates and/or its vendors may suffer) for any such breach.

Return and Warranty Policy

How do returns work?  

You can raise a request to return your items with these simple steps:  

  1. Log into your hyperXchange account  
  2. Go to My Orders 
  3. Click on 'Return' against the item you wish to return or exchange 
  4. Fill in the details and raise a return request 

Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your hyperXchange account.  

Returns Policy  

Returns is a scheme in terms of which the option of exchange, replacement and/ or refund is offered to the Customer.  

If the Customer faces any problem with the product, he/she will have the option to use the return policy as specified by the seller.  

All products listed under a particular category may not have the same returns policy.Do refer to the respective product's exact applicable return policy on the product page.  

This Return Policy covers the Customer against ‘damaged’, ‘defective’ and ‘not as described’ products - for both, brand new and refurbished segments.  

The return Policy is 10 daysduration with possible return modes of Refund, replacement or exchange based on the product.  

For all products, the policy on the product page shall prevail over the general returns policy.  

The exchange and replacement will be subject to availability of the stock.  

No Return Categories- Products in this category are not returnable due to their nature or other reasons.  

For products which require installation, returns shall be eligible only when such products are installed by the seller’s authorized personnel.  

In order to help you resolve issues with the product, the seller’s authorised personnel may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.  

For any other issues with the product you may contact Nuboxed customer care at assist@hyperXchange 

During pick-up, the product will be checked for the following conditions:  



Correct Product 

IMEI/ name/ image/ brand/ serial number will be matched. 

Complete Product 

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), as applicable, freebies and combos (if any) should be present. 

Unused Product 

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a mobile/ laptop/ tablet, the device should be formatted and screen lock (pin, pattern or fingerprint) must be disabled. 

Undamaged Product 

The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. 

Undamaged Packaging 

Product's original packaging/ box should be undamaged. 


The damage conditions for the refurbished products shall be as provided on the product page.  

The field executive will refuse to accept a return if any of the above conditions are not met.  

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.  


Below sets forth the terms of the warranty provided for qualifying products purchased online on www.hyperXchange.com or from hyperXchange authorized retail stores is provided by Yibeal Tradex Private Limited (the Company”) to the first purchaser of the product who is invoiced by the Company (the Customer”) on hyperXchange. 

The Company warrants that the refurbished product, except for (free) bundled accessories, which were delivered together with the Refurbished Product (if applicable), to be free from defects in workmanship and materials for a period of Twelve (12) months from the date of purchase. Refurbished products are covered under a parts and labor repair or buffer exchange warranty for hardware, manufacturing, and/or power related issues (excluding power surges and/or electrical spikes). If the refurbished product fails during normal and proper use within the warranty period the Company will, at the Company’s discretion, repair or replace the product using new or refurbished parts that are equivalent in performance and reliability. Refurbished products feature internal components that are not end user replaceable and therefore are warranted in the same manner as the complete unit.  

Warranty Coverage  

  1. The Company warrants the product against defects in materials and workmanship under normal use for a period of12 months from the date of retail purchase by the Customer (Warranty Period”).  
  2. If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, the Company will either (1) repair the hardware defect at no charge, using either new, refurbished, or compatible replacement parts; or (2) exchange the product with another refurbished product that is deemed by the Company to be of equivalent value; or (3) provide a full/partial refund to the Customer. The Company’s prevailing depreciation rules will be binding on the Customer to accept as a commercial solution in lieu of repairs.  
  3. When a product or part is exchanged, any replacement item becomes the Customer’s property and the replaced item becomes the Company’s property.  
  4. The warranty is confined to the first purchaser of the product and is not transferrable.  
  5. In the event of repairs or replacement of any part(s) of the product, this warranty will therefore continue and remain in force only for the unexpired period of the warranty. The time taken for repair and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.  
  6. Repairs during warranty period shall be carried on Carry-in” basis. Wherein for service the purchaser shall send back the product to our service center. The warranty does cover cost of transportation, through the mode of transportation approved by the company.  

 Exclusions and Limitations of Liability  

This warranty will not cover the following damages, as determined by our service center personnel:  

  1. Damage due to usage from ordinary wear and tear, including natural degradation of battery performance;  
  2. Damage due to accidents, exposure to dampness, liquid, moisture, dirt or sand, improper storage, misuse, neglect, or physical stress;  
  3. Dead pixel(s) on the display screen;  
  4. Cosmetic or physical damage;  
  5. Damage due to excessive use of force on the display screen;  
  6. Damage due to malware/spyware/virus infection;  
  7. Damage due to incompatibility or improper use or installation of unauthorized software (e.g. jailbreak/root access);  
  8. Damage resulting from abuse, accident, modifications, unauthorized repairs or other causes that are not defects in materials and workmanship.  

The warranty may be voided under the following conditions as determined by our service center personnel:  

  1. If there are signs of tampering with the official Company’s warranty stickers;  
  2. If there are signs of product modification done without written consent to the Company (E.g. LED /backlit, dual sim modifications, etc);  
  3. If the device is brought to a third-party service center not authorized by the Company.  




The Company is not responsible for  

  1. Software loss or data loss that may occur during the repair or replacement of the Product (if applicable).  
  2. Damage to or loss of any program, data, or removable storage media, or for costs of recovering any program or data (if applicable).  


Refurbished Return Merchandise Authorization Service Terms  

During the Limited Warranty Period as stated above, the Company will, at its sole discretion, repair or replace any defective component. All spare parts or modules removed under this limited warranty period become the property of the Company. The terms and conditions of this Limited Warranty constitute the complete and exclusive warranty agreement between you and the Company for the product and supersede any prior agreement or representations made in any Company sales document, literature or advice that may be provided to the customer by any Company representative in connection with the customer’s purchase of the product. No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized Company representative. 

If Service is required:  

Returning your product to the Company during the warranty period does not automatically mean that it will be repaired free of charge. Upon receiving your product, the Company reserves the right to check the validity of your warranty and your request for warranty service. Neither the Company, the Company’s service centers, the Company’s authorized service providers, nor the Company’s authorized product resellers are responsible for any of the Customer’s confidential, proprietary or personal information contained in the product which the Customer returns to the Company for any reason. The Customer should remove all such information from the product prior to its return. The Company is not responsible for damage or loss of any personal data, programs, or removable storage media. The Company is not responsible for the restoration or reinstallation of any data or programs other than software installed by the Company when the product was manufactured.  

Before contacting the Company:  

  • Back up all your personal data and remove any confidential, proprietary information on the hard drive. The Customer will not be responsible for any loss of your own programs, data or information.  
  • If you received an error message, write it down with the fault description and include it with the product.  
  • Retrieve the following information from the product: operating system version, IMEI number(s), serial number, and notify if you have made any recent hardware or software changes.  
  • Ensure you have the following information readily available: the products model name, IMEI number, serial number, sales invoice/receipt with date of purchase and warranty card. You will be required to provide proof of purchase before warranty service can be performed.  
  • Make sure you are in front of your product and have your product turned on (if possible) when you call to perform troubleshooting procedures.  

When preparing your product for shipment to the Company, you will need to observe the following:  

  • The Company recommends that the product be returned in its original packaging. The original packaging will provide better protection for your product during transit. Warranty may be voided if the product is damaged due to improper packaging. Original packaging may not be retuned once service is completed.  
  • Please do not send in anything but the product itself unless specially requested by the Company. Any other items and accessories included in the package received by the Company will be treated as packaging material, and may not be returned.  


The Company reserves the right to change the terms and conditions of the warranty by providing notice through at least one of the following methods: Mail, Email, Telephone, the Company’s website.

Shipping Policy

  • Our products are shipped within 24 Hours of order placing and delivery happens within 5-10 days
  • To return your product, please mail us at [email protected]
  • Return request accepted within 7 days of delivery.