In the event HyperXchange has delivered a:
- Wrong Product (Colour & Model)
- Dead Product (Product totally not working)
- Damaged Product (Physically damaged)
you are required to get in touch with HyperXchange about such wrong, dead or damaged Product within twenty-four (24) hours from the delivery date accompanied with images of the product & product box, by writing to firstname.lastname@example.org
In the event a Product you purchased from the Website is not performing to the committed standards, you are required to get in touch with HyperXchange about such faulty performance well within the warranty period and within three (3) days of the fault having arisen, by writing to email@example.com
Note:When contacting us, you must quote your Web Order Number that you received when placing the original order.
Upon receiving your complaint, HyperXchange shall get in touch with you to verify the authenticity and the nature of the complaint and if HyperXchange is convinced that the complaint is genuine, HyperXchange shall arrange reverse pick up of your Product and will inform you of the pickup location & time. In the unlikely event that we are not able to arrange a reverse pickup at your location, we will intimate you and request you to ship the product to us at a designated address. A courier charge of a maximum of Rs. 200 only would be reimbursed to you by us. Your complaint shall be logged when we receive the Product in a completely unused state, and accompanied with all the accessories.
HyperXchange shall first attempt to repair the Product at no cost to you, failing which HyperXchange shall replace the Product at no further cost to you. We shall process a refund for your order only if we are not able to arrange a replacement.
No request for return or replacement of a Product shall be entertained if the warranty period for the Product has expired.
Refunds, if initiated, shall be completed within fifteen (15) business days of being initiated and shall be processed to the credit card / debit card / bank account / mobile wallet from which the transaction was made.
You understand and agree that in the event of frivolous and baseless complaints regarding the quality and content of the Products, HyperXchange reserves the right to take necessary legal actions against you and you will be solely liable for all costs incurred by HyperXchange in this regard.
Before accepting shipment of any Product, kindly ensure that the Product's packaging is not damaged.